Customer
Service Representative
Bold Home Supply is a wholesale distributor of building
material. We specialize in products used to finish out the home, from cabinets,
lighting, plumbing fixtures to decorative hardware. We also specialize in 3PL
Logistics and service many companies throughout the United States and
Internationally. We are a division of E-Commerce Trade and wholly owned by
White Field Capital.
We are looking to hire a Customer Service Representative
at our new warehouse facility in Lewisburg, TN.
General Purpose
Interact with customers to provide and
process information in response to inquiries, concerns and requests about
products and services.
Main Job Tasks and Responsibilities
• deal directly with customers either by
telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant
information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and
requests
• organize workflow to meet customer
timeframes
• direct requests and unresolved issues to
the designated resource
• manage customers' accounts
• keep records of customer interactions and
transactions
• record details of inquiries, comments and
complaints
• record details of actions taken
• prepare and distribute customer activity
reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal
departments
• follow up on customer interactions
• provide feedback on the efficiency of the
customer service process
Education and Experience
• High school diploma, general education
degree or equivalent
• knowledge of customer service principles
and practices
• knowledge of relevant computer
applications
• ability to type
• knowledge of administrative procedures
• numeric , oral and written language
applications
• product knowledge
Key Competencies
• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance
How to apply:
Send Resume and contact information to: Bryan Clark,
bclark@boldhomesupply.com
