Monday, August 1, 2016

New Job Available with Bold Home Supply in Lewisburg

Customer Service Representative

Bold Home Supply is a wholesale distributor of building material. We specialize in products used to finish out the home, from cabinets, lighting, plumbing fixtures to decorative hardware. We also specialize in 3PL Logistics and service many companies throughout the United States and Internationally. We are a division of E-Commerce Trade and wholly owned by White Field Capital.

We are looking to hire a Customer Service Representative at our new warehouse facility in Lewisburg, TN.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

    deal directly with customers either by telephone, electronically or face to face
    respond promptly to customer inquiries
    handle and resolve customer complaints
    obtain and evaluate all relevant information to handle product and service inquiries
    provide pricing and delivery information
    perform customer verifications
    set up new customer accounts
    process orders, forms, applications and requests
    organize workflow to meet customer timeframes
    direct requests and unresolved issues to the designated resource
    manage customers' accounts
    keep records of customer interactions and transactions
    record details of inquiries, comments and complaints
    record details of actions taken
    prepare and distribute customer activity reports
    maintain customer databases
    manage administration
    communicate and coordinate with internal departments
    follow up on customer interactions
    provide feedback on the efficiency of the customer service process

Education and Experience

    High school diploma, general education degree or equivalent
    knowledge of customer service principles and practices
    knowledge of relevant computer applications
    ability to type
    knowledge of administrative procedures
    numeric, oral and written language applications
    product knowledge

Key Competencies

    interpersonal skills
    communication skills - verbal and written
    listening skills
    problem analysis and problem-solving
    attention to detail and accuracy
    data collection and ordering
    customer service orientation
    stress tolerance

How to apply:
Send Resume and contact information to: Bryan Clark,